Server Status & Uptime Report | Primezone Webhost

What We Monitor

Our monitoring system checks every component of our infrastructure 24/7, 365 days a year. When something goes wrong, our team is alerted instantly and we work to resolve it before customers notice.

We monitor and report status for:

• Web servers — Apache, LiteSpeed, Nginx
• Mail servers — SMTP, IMAP, POP3, webmail
• DNS infrastructure — primary, secondary, anycast
• Database servers — MySQL, MariaDB, PostgreSQL
• CDN and caching — StackCDN, Object Cache Pro
• Backup systems — daily, weekly, monthly
• Network — DDoS protection, firewall, routing
• Customer portals — cPanel, WHMCS billing, email

99.9% Uptime SLA — Our Guarantee

Every Primezone hosting plan comes with a 99.9% uptime guarantee. This means we guarantee your website will be available 99.9% of every monthly billing cycle.

What 99.9% means in practice:

• 43.2 minutes of allowed downtime per month maximum
• Most months: 0-5 minutes downtime
• Historical uptime: 99.99% across the past 12 months

What happens if we miss the SLA:

• Below 99.9%: 10% credit on next month’s invoice
• Below 99.5%: 25% credit
• Below 99.0%: 50% credit
• Below 95.0%: 100% credit (full refund for the month)

Credits are automatically applied — no need to contact support.

Recent Incidents (Last 90 Days)

2026-08-10 02:14 EAT — Scheduled database maintenance. Completed in 12 minutes. Zero customer impact.

2026-07-22 16:45 EAT — Brief network latency on Mwanza peering. Resolved in 8 minutes. No downtime.

2026-06-15 04:00 EAT — Scheduled cPanel upgrade. Completed in 22 minutes. Pre-announced 7 days in advance.

2026-05-03 11:23 EAT — DDoS attack mitigated automatically. 3 minutes elevated latency. No downtime.

2026-04-18 22:10 EAT — Mail server SSL certificate renewal. Completed in 5 minutes. No impact.