FAQ — Web Hosting Questions Tanzania | Primezone Webhost

Getting Started

Q: How do I sign up for Primezone hosting?

A: Visit primezonewebhost.com/billing/register.php, choose your plan, register your free .co.tz domain, and pay with M-Pesa, Tigo Pesa, Airtel Money, or bank transfer. Your cPanel is provisioned within 5 minutes.

Q: How long does setup take?

A: Setup is instant — within 5 minutes of payment confirmation, you receive an email with your cPanel login details and instructions.

Q: Do I need technical knowledge?

A: No. We provide 1-click WordPress installation, a user-friendly cPanel dashboard, and 24/7 support to help you with anything.

Billing & Payment

Q: What payment methods do you accept?

A: We accept M-Pesa, Tigo Pesa, Airtel Money, Halotel, CRDB Bank, NMB Bank, DTB Bank, Visa, Mastercard, Stripe, and PayPal.

Q: Can I pay monthly?

A: Hosting plans are annual. We do not offer monthly hosting because annual pricing allows us to offer the lowest rates and include free .co.tz domains.

Q: Do you offer a money-back guarantee?

A: Yes, 30-day money-back guarantee on all hosting plans. If you’re not satisfied, we refund your payment — no questions asked.

Q: Will I be charged automatically?

A: Yes, hosting renews automatically on your anniversary date. You’ll receive a renewal reminder 30 days, 14 days, and 3 days before.

Q: Can I cancel anytime?

A: Yes, you can cancel anytime from your client portal. The 30-day money-back guarantee covers the first month. After that, we pro-rate refunds.

Domains & DNS

Q: Is the .co.tz domain really free?

A: Yes, every annual hosting plan includes a free .co.tz domain registration. The domain is registered in your name with full WHOIS privacy.

Q: Can I use a domain I already own?

A: Yes, you can transfer your existing domain to Primezone or simply point it to our nameservers. We provide step-by-step instructions.

Q: Do you support other Tanzanian TLDs?

A: Yes, we support .co.tz, .or.tz, .go.tz, .ac.tz, .ne.tz, and international TLDs like .com, .net, .org, .io, etc.

Q: How do I manage DNS?

A: DNS is managed through our user-friendly control panel. Add/remove A records, CNAME, MX, TXT records with just a few clicks.

Technical & Security

Q: Do you provide SSL certificates?

A: Yes, every plan includes a free Let’s Encrypt SSL certificate, automatically installed and renewed. OV and EV certificates available for purchase.

Q: Do you provide backups?

A: Yes, daily automatic backups on all plans (30-day retention). Advanced plans include on-demand backups. Enterprises include hourly backups.

Q: What about DDoS protection?

A: Enterprise-grade DDoS protection included free on all plans. Your site stays online even during attacks.

Q: Can I host multiple websites?

A: Yes, depending on your plan: Economy (1 site), Advanced (10 sites), Enterprises (unlimited sites).

Q: Do you support WordPress, Joomla, Drupal?

A: Yes, all major CMS platforms are supported. We provide 1-click installation for 400+ applications including WordPress, Joomla, Drupal, Magento, PrestaShop, and more.